Frequently asked questions
Do you ship to my country?
We can ship our products to you.
All orders are discreetly packaged and shipped.
Is your packaging discreet?
We ship all our orders in plain packaging. No reference to us, nor to the content.
How much does shipping to my country cost?
Please do not email us and ask for shipping prices, these vary per country and per item(s) that you want to order. We do not know all these different prices by heart. Place a test order in our shop, to check how much shipping we charge for these items.
How long will it take before I receive my order?
1 to 2 Day(s) Express Shipping (USA and Canada – Charges)
2 to 4 Days (USA and Canada – FREE and low charges)
3 to 7 working days Express (Other Countries – High Charges)
4 to 10 working days (other countries – Free & low Charges)
For shipments without tracking the ”NO TRACKING” option it can take up to four weeks. It’s a completely cheap (FREE) option and we can’t guarantee the delivery time for this shipment option.
Which company will deliver my order?
We ship all our orders with USPS, FedEx, EMS, or DHL.
Do you have express shipping?
Yes we do
What is stealth shipping?
For real small items like cannabis seeds and salvia extracts, we do “stealth shipping”. This means we take the products out of the original (breeder) packaging and ship it (crush-proof) stealth mode. This method raises the chance of receiving the goods in good order. We strongly recommend this shipping method for our US customers. We do not charge extra for this service we offer you.
Are the products legal in my country?
We do not know your local laws about our products. We advise you to check this yourself before placing an order.
Have you received my payment?
We will send a payment confirmation message once we have received your payment. If you send us a cash payment, we advise to ship it with signed shipment, do not send coins, or the mailman might suspect that there’s money in there, and snatch it. We will inform you once we have received your payment.
Will a mushroom grow box survive the trip to my country?
A mushroom grow box should be able to survive a postal trip of 3 to 4 weeks, BUT we cannot and will not guarantee fresh and safe delivery. If it is summer in your country and the box has been exposed to heat, the mycelium might get contaminated. Please keep this in mind when ordering these (fresh) products from our shop. 95% of the boxes have survived the trips around the globe 🙂
How does the mycelium box work?
Check out this article for a full explanation
When the caps of the mushrooms start to open, then it is time to harvest them. You have to pick all the mushrooms (even the small ones). When you have picked them all, you can start the watering procedure again.
When you have picked the fresh mushrooms, you can eat them. But the taste is horrible. Our advice is to let them dry on kitchen paper for 3 to 5 days (not in direct sunlight!). When the mushrooms have dried, you can store the mushrooms in a dry cool place. Do not let them exposed to sunlight! Also, the mushrooms can NOT be stored! For the fresh truffles, do NOT store them in your freezer, store them in your refrigerator.
What is my guarantee when a kit is damaged?
Please note that buying this product requires some skills and the exact instructions need to be followed. If you follow other instructions than we suggest we can not give any guarantee on the quality of the kits. The kits are a little piece of nature in a box and they don’t respond to deadlines and are each their own. The kits can grow within a week but it can take up to 5 weeks. Also, make sure you set up the kit right away.
Always make sure you work with gloves, face mask, and clean fresh air and water when working with these kits. We are not held accountable for any infections that are in the kit when there has not been a clean working space. The kits should never be touched with bare hands and never breathed in directly without face masks. We only send replacements once for kits when we see that there has been a wrong batch from our lab or if we see the customer has handled the kit correctly by our instructions.
Is my grow box contaminated?
A mushroom grow box contains living mycelium. Sometimes the mycelium can get contaminated due to factors, like heat, other bacteria infecting it, etc. See the picture of what contaminated grow box looks like. So if your box looks like this (green, blue, black mold in it, it is definitely contaminated. If you have doubts, please contact us, tell us how you operated the mycelium box, and include pictures, so we can give you advice. All boxes we ship out contain fully grown mycelium and are in good condition obviously.
How much will my grow box yield?
The yield will vary per strain and more important on the conditions in which you grow the box. The ideal temperature is 22-26 degrees celsius (day and night), a minimum of 12 hours of light per day (do NOT give it 24 hours of light per day!), and put a layer of water on the bottom of the filter bag to ensure maximum humidity. We cannot guarantee that you will get 400 grams of fresh mushrooms. It is not a can of soup which is produced in a factory, it is mycelium, living material and a product of mother nature. Treat the box right, and she will treat you right 🙂
I have made the transaction for my order, do I have to send the transaction details or proof of payment?
Only if you have done a transaction with a Cryptocurrency you have to send us the details, so we are able to find your payment in our wallets. For normal bank wire transfers, we are able to find your payment by an order number, or when you are not able to mention an order number, by name. But, when you have not received a status update from us after two days, please let us know the transaction details. (it can happen that your bank has not mentioned your name or order number.
Can you accept credit card, Western-Union, money-gram, or Paypal payments?
No, unfortunately not. This kind of bank has blocked transactions to our bank account because they don’t like the products we sell. You can be able to use your credit/debit card to pay using bitcoins or Xoom Transfer
Could you tell us how much the dosage is for some products?
When we have some information about the dosage in our product descriptions. Always practice to do more research online.